Subscriptions - FAQ

If you have any additional questions about the Tone Poet Society, please contact us at BlueNote@umgstores.com.

How much does a Subscription cost? 

The cost of a Subscription is dependent on the Subscription billing plan chosen at checkout and shipping location. Plan pricing includes the cost of shipping for all subscribers. Taxes and fees are not included in the plan pricing.  

Available Plans for U.S. Subscribers:

• Monthly: $77.96 billed monthly.
• Equates to $38.98 per title.
• 3 Months: $209.88 billed every 3 months. 
• Equates to $34.98 per title. Save $96 per year.
• 6 Months: $395.76 billed every 6 months. 
• Equates to $32.98 per title. Save $144 per year.
• 12 Months: $743.52 billed every 12 months. 
• Equates to $30.98 per title. Save $192 per year. 

 All subscription plans ship monthly.

When will I be charged for a subscription?

Initial Subscription purchases are charged on the date of purchase. 

After your initial Subscription purchase, your order will be automatically renewed and charged on the first of the month at the beginning of your selected Subscription plan. Subscription renewals are billed at approximately 12AM Eastern Standard Time on the billing date.

If you have chosen a 3-, 6-, or 12-month Subscription plan, you will receive an order confirmation on the 1st of the month at approximately 12AM EST for that month’s product. If that order is not your expected bill date, the order amount will be $0 and you will not be charged. 

For example, if you select a 3-month subscription plan on January 1, your next automatic payment will occur on April 1 for the cost of the Subscription with your April order. Orders in February and March will be $0. 

You can always review your next upcoming billing date on your Subscription Management page in your Customer Account.

 

When will I receive my subscription order each month?

All Subscription products are delivered monthly, regardless of selected Subscription plan. 

If you have chosen a 3-, 6-, or 12-month Subscription plan, you will receive an order and shipping confirmation for that month’s product, each month. If that order is not your expected bill date, the order amount will be $0 and you will not be charged. 

Estimated ship dates can be found on the Subscription product page. 

New and existing Subscribers will receive an email when your order has shipped. 

If your order contains a product not a part of the subscription, your items may be shipped separately.

 

What countries do Subscription products ship to?

Subscription products ship within the U.S. Some limitations apply. 

 

When will my Subscription item arrive after it’s been shipped?

Please allow approximately 5-7 business days for your order to deliver. 

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

 

When will I get tracking information?

You’ll receive tracking info as soon as your package is processed for shipment, via the email you placed your order with or the active customer email in My Account.

Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.

What if my subscription order is lost?

• You have up to 30 days from the date of shipment to claim your package as lost in order to receive a reshipment if stock permits or a refund for your missing item(s).
• If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 2 weeks, please reach out to us here to look into it for you.
• Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order.
• Shipping delays will occur if you provide an incorrect address at checkout.

 

How will I get notified when my order ships every month? 

You will receive an email once your order ships.

How can I manage my Subscription orders?

You can view and manage all current and past Subscription orders in Customer Accounts. Click on the Subscriptions link to view your subscription details.

 

Can I change my Subscription to another Billing Cycle plan?

Once placed, orders cannot be changed. To alter a Billing Cycle plan, current subscriptions must be canceled and a new order for the correct Billing Cycle plan must be placed.

 

How can I change my shipping address or update my payment information? 

You can update payment and address information that does not require a country change within your Customer Account on the Subscriptions page. If your change in address requires an update to your Shipping country, please reach out to Customer Service to assist. 

Shipping and payment information updated after the billing cycle begins won’t take effect until your next billing date. For any changes needed to be made to your shipping information before then, please reach out to customer service. If you're unsure if this applies to your specific order, please contact Customer Service.

Please be advised that our Customer Service team is unable to update your payment method directly due to security reasons. 

 

How can I cancel my subscription order?

All subscriptions automatically renew on the plan billing date. You can cancel your Subscription within your account on the Subscription page.  

Cancellations made to any 3-, 6-, or 12-month subscription plans after the start of the billing cycle will not be applied until your next billing date. If 3-, 6-, or 12-month subscriptions are canceled mid-term, the subscription will remain active until your next billing date. 

Monthly subscriptions will cancel at the end of the month. 

For example: 

• For monthly subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect January 31st.
• For Quarterly (3-months) subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect on April 1st.
• For Semi-Annual (6-months) subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect on July 1st.
• For Yearly (12-months) subscription plans, if the billing date is January 1st and you cancel your Subscription on January 5th, your cancellation will go into effect on Jan 1st of the following year. 

 We do not offer prorated refunds for mid-term cancellations. 

 For questions or assistance, please reach out to customer service.

Can I change my subscription order?

Subscription orders cannot be changed or amended. 

Can I return, exchange, or refund my subscription item(s)?

Subscription products cannot be exchanged or refunded. 

 

What if my order arrives damaged or I experience playback issues?

• If your item arrived damaged please contact us as soon as possible so we can investigate and resolve your issue. Please attach photos with your submission. Photos are required to verify the damage if the damage is cosmetic.
• Upon approved review of the photos, we’ll ship you a replacement or refund you if the item is no longer in stock.
• Please be advised we are only able to process a refund or exchange for damaged items within 30 days from the date you received the order.

How do discounts and special offers work with Subscriptions?

Subscription products are excluded from discounts and special offers unless specified on the product page. 

Can I gift a subscription?

Gifting subscriptions is currently unavailable. However, you can always create a new account or change the shipping address in your account if you want the product to be shipped to an address that’s different from your billing address. Go to My Account / Subscriptions / Manage to adjust your shipping location.

To note - shipping addresses must be updated prior to the first of each month in order for that shipping address to apply to that month’s order. For assistance, please reach out to customer service.  

Gifting subscriptions cannot be sent outside of the original shipping country. 

Will I be notified before I am billed for my Subscription plan?

Yes, new and existing subscribers will receive an email notification 7-days prior to being billed on your Subscription plan renewal date. If you purchase a subscription within 7 days of the expected renewal, please refer to your Welcome email for upcoming transaction details. 

I got an e-mail saying there was a failed billing attempt on my credit card. What should I do?

At the start of each new Billing Cycle, we’ll bill the credit card that you used to make your initial Subscription purchase or the active payment method on file in your account. If your payment fails, you’ll receive an email notifying you of the payment failure with a request to update your payment information, if necessary. We will contact you a total of 2 additional times to update your method of payment before your Subscription is canceled.

Payment method updates can be made directly in your account. 

If you have any questions or require assistance updating your payment method, reach out to customer service. 

Please be advised that our customer service team is unable to update your payment method directly due to security reasons. 

When and how will I find out what the next vinyl in the Subscription will be?

You will receive a notification once the new vinyl in your Subscription has shipped. However, you’re able to check the store at the beginning of each month for a sneak peak of what’s in store or sign up to the Tone Poet Society mailing list to be the first to know!

What if I’m notified that my product is swapped out for another one?

In the unlikely scenario that you receive notice that the original product for that month is no longer available, you will be offered the option to receive a new product or a refund for that month’s subscription. 

You will have seven (7) business days to reach out to our customer service team with your response on your preferred choice. If we do not hear from you within that time frame, you will automatically receive the updated product.